1. Introduction
MediaPostAI ("we", "our", or "us") operates the MediaPostAI platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By accessing or using the Service, you agree to the terms of this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
- Account information: name, email address, and password when you register.
- Business profile data: business name, industry, description, website, branding details, and uploaded logos.
- Content you create: AI-generated posts, captions, images, videos, and media uploads.
- Social media page connections: when you connect third-party accounts (Facebook, Instagram, LinkedIn, Twitter/X, TikTok), we receive page names, page IDs, and OAuth access tokens necessary to publish on your behalf.
- Payment information: processed securely by Stripe; we do not store your full card details.
2.2 Information Collected Automatically
- Usage data: pages visited, features used, timestamps, and session duration.
- Device data: browser type, operating system, IP address, and device identifiers.
- Cookies and similar technologies for session management and analytics.
3. How We Use Your Information
- To provide, maintain, and improve the Service.
- To generate AI-powered content (posts, images, captions) based on your business profile.
- To publish and schedule posts to your connected social media pages.
- To process payments and manage your subscription.
- To send transactional emails (account verification, password resets, scheduling confirmations).
- To monitor usage for security, fraud prevention, and enforcing our Terms of Service.
- To respond to your support requests and inquiries.
4. Third-Party Services
We integrate with the following third-party services:
- Meta (Facebook & Instagram): To publish posts to your connected Facebook Pages and Instagram accounts.
- LinkedIn: To publish posts to your connected LinkedIn pages.
- Twitter/X: To publish tweets to your connected accounts.
- TikTok: To publish videos to your connected TikTok accounts.
- Stripe: For secure payment processing.
- AI providers: To generate images, videos, and captions. Prompts are sent to AI services; no personally identifiable information is included in prompts.
- DigitalOcean Spaces: For secure media file storage.
Each third-party service has its own privacy policy. We encourage you to review them. We only request the minimum permissions necessary to provide the Service.
5. Data Sharing & Disclosure
We do not sell your personal information. We may share your data only in the following cases:
- With third-party platforms to publish content you have explicitly scheduled.
- With service providers (hosting, payment processing) who assist in operating our Service, bound by confidentiality obligations.
- If required by law, regulation, or legal process.
- To protect the rights, property, or safety of MediaPostAI, our users, or the public.
6. Data Retention
We retain your account data for as long as your account is active. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required by law to retain it. Media files stored in our cloud storage are permanently deleted upon account deletion.
7. Data Security
We implement industry-standard security measures including encrypted data transmission (TLS/SSL), hashed passwords, secure token storage, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for data processing.
- Request data portability.
- Object to or restrict certain processing.
- Request deletion of your data (see our Data Deletion page).
To exercise any of these rights, contact us at [email protected].
9. Children's Privacy
Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: [email protected]